Frequently Asked Questions - Ordering from M&B
NOTE: The following FAQ page is applicable for existing business account customers only.
If you are looking to purchase a product for personal use, please contact us at firstname.lastname@example.org and we'd be happy to direct you to a retailer.
1. What is your return and warranty policy?
Moneysworth & Best offers a satisfaction guarantee. If there are manufacturing defects in workmanship or materials and you are not fully satisfied with our products, please direct any concerns to our customer service team for assistance at email@example.com.
2. How long will it take to receive my order?
Independent retailer orders within Canada are packed and shipped within 1-2 business days after order placement. Larger wholesale orders are packed within 1-7 days depending on order size.
3. How will my order be shipped?
All goods are shipped via ground service. We use UPS for loose cargo shipments. Larger orders are shipped by pallet using a suitable carrier based on location and shipment size.
4. What payment method do you accept?
We accept VISA, Mastercard, EFT and Wire Transfer Payments.
5. Where do you currently ship?
We ship globally via ground or ocean service. Please contact us if you would like to open a business account with us at firstname.lastname@example.org.
6. What is your minimum order and freight charge?
All independent retailer orders within Canada must be a minimum of $100.00. Orders over $300.00 qualify for prepaid freight and will be shipped via UPS or the carrier of our choice. Please note that any irregular fees incurred by UPS such as remote area surcharges, tailgate delivery, inside delivery, etc. are not included in our prepaid freight terms and will be charged back to the customer. Customer designated carriers or air freight charges are excluded under prepaid freight terms. Dangerous goods and / or special handling charges will be applied where applicable.
7. Once I place my order online what happens?
Once your order is submitted, you will receive an email confirmation. Our order desk will receive it, then review and process your order. You will receive another email when your order is shipped and an invoice will be sent via email.
8. What do I do if I can’t find a product online?
You can add the item numbers, description of the product and quantity to the COMMENTS/NOTES section in the checkout window. An M&B rep will manually add the item for you after order placement.
9. How can I get in touch with you if I have any questions about my order or would like to add or make changes to my order?
If you have any questions about your order, please email email@example.com or call (905) 790-0650 x229 from Monday to Friday between the hours of 7:30 AM and 4:00 PM Eastern Standard Time.